Shipping & returns.

Last updated: September 2026

Processing and shipping

Orders are packed from current, documented lots. Once payment is confirmed, most orders leave our facility within 24 hours on business days. Every shipment is tracked, and we email you the tracking number as soon as your order ships. You can also see it under Account → Orders.

We currently ship within the United States. Standard tracked shipping (2 to 5 business days) is $9.95, or free on orders of $250 or more after discounts. Overnight shipping is $39.95. Delivery times are carrier estimates, not guarantees.

No returns or change-of-mind refunds

Our compounds are research-grade materials. Once a package leaves our facility we can no longer verify how it was stored or handled, so we can't accept returns or resell returned product. For that reason we don't offer refunds or exchanges for a change of mind, ordering the wrong item, or no longer needing an order. Please check your cart carefully before you place your order.

Damaged, lost, or incorrect deliveries

If something goes wrong on the way to you, we'll make it right with a refund, a replacement, or store credit when:

• your order arrives damaged, such as a broken vial or a compromised seal;
• the carrier loses your package; or
• you receive the wrong item, size, or quantity.

How to report a problem

Please contact us promptly at support@upriselabs.pro: within 7 days of delivery for damaged or incorrect items, or within 14 days of the expected delivery date for a package that never arrived. Include:

• your order number (for example UL-1001);
• clear photos of the outer box, the inner packaging, and the product; and
• the lot number printed on each affected vial's label.

Please keep all packaging until your claim is resolved. We review claims within 2 business days and will tell you whether we'll refund, replace, or credit your order.

Addresses and delivered packages

Please make sure your shipping address is complete and correct. If a package is returned to us because of an incorrect address or a refused delivery, we can reship it at your cost. If tracking shows your package as delivered but you can't find it, check with neighbors and your building first, then contact us within 48 hours so we can help you open a claim with the carrier.

Subscriptions

You can cancel a subscription anytime from Account → Subscriptions before its next shipment date. Subscription orders that have already been placed or shipped follow this same policy.

Research use only

All UPRISE Labs products are sold for laboratory and in vitro research by qualified researchers only. They are not drugs, foods, supplements, or cosmetics, and are not for human or veterinary use.

Contact

Shipping and order questions: support@upriselabs.pro